Cherwell Advanced Practitioner Webinar:  Do More with Cherwell Notifications

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  • Cherwell Advanced Practitioner Webinar:  Do More with Cherwell Notifications

Cherwell Advanced Practitioner Webinar:  Do More with Cherwell Notifications

ITSM Notifications must be dialed in to be effective. Over-Notifying causes Customers to ignore. Under-Notifying means missing crucial updates. But…it's not just about Cadence. The channel, and ability to capture Feedback, are key to a high-quality Customer experience. Instead of simply sending a static email, now consider these options: Directly send updates about tickets to individuals via MS Teams Send Notifications to groups of users in MS Teams • Send Microsoft Adaptive Cards to MS Teams allowing individuals to update or resolve tickets directly in MS Teams. This is akin to delivering a specifics screen in MS Teams Deliver Microsoft Adaptive Cards within emails to MS Outlook. Imagine completing a Specifics Screen right there in the body of an email message Deliver Google AppSheet via emails to Gmail accounts...similar to Microsoft Adaptive Cards

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Posted on May 12, 2022 by StrataCom Administrator

Categories: Cherwell Advanced Practitioner Webinars, Other