StrataCom is pleased to share with you the recording of our recent Cherwell Advanced Practitioner Webinar: Do More with Cherwell Notifications.
ITSM Notifications must be dialed in to be effective. Over-Notifying causes Customers to ignore. Under-Notifying means missing crucial updates. But…it’s not just about Cadence. The channel, and ability to capture Feedback, are key to a high-quality Customer experience.
Instead of simply sending a static email, now consider these options:
- Directly send updates about tickets to individuals via MS Teams
- Send Notifications to groups of users in MS Teams
- Send Microsoft Adaptive Cards to MS Teams allowing individuals to update or resolve tickets directly in MS Teams. This is akin to delivering a specifics screen in MS Teams
- Deliver Microsoft Adaptive Cards within emails to MS Outlook. Imagine completing a Specifics Screen right there in the body of an email message
- Deliver Google AppSheet via emails to Gmail accounts…similar to Microsoft Adaptive Cards