StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.

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3523 45th Street South, Fargo, ND 58104

info@stratacominc.com

+1 -701-232-5697

Cherwell Advanced Practitioner Webinars Webinars & Training

Service Level Agreements are an easy concept to understand but the actual mechanics of how they work is complex. Our August 2021 Cherwell Advanced Practicitioner event provides an overview of SLAs in Cherwell CSM 10.2 and touches on topics including: how SLAs work, best practices, and getting starting on implementation. Our presenter answers such questions as:

  • What defines which SLA will attach to an Incident?
  • How does the time the record is created matter?
  • How does pending time work? How does “stop the clock” affect this?
  • How do we configure/add new SLA’s?
  • How do we define custom calendars and business time?