Product Launch Webinar: StrataCom’s Smartbot for Ivanti Neurons and Cherwell CSM

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  • Product Launch Webinar: StrataCom’s Smartbot for Ivanti Neurons and Cherwell CSM

Product Launch Webinar: StrataCom's Smartbot for Ivanti Neurons and Cherwell CSM

Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for: Opening, or checking status, of Incidents, Approvals, Changes, etc. Creating Requests for IT, HR, Facilities, etc. Searching the Ivanti/Cherwell Knowledgebase Decision Tree based troubleshooting steps Unlimited configuration of this solution is provided with a new “Topics” object.

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Posted on March 9, 2022 by StrataCom Administrator

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