Product Launch Webinar: StrataCom's Smartbot for Ivanti Neurons and Cherwell CSM
Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for: Opening, or checking status, of Incidents, Approvals, Changes, etc. Creating Requests for IT, HR, Facilities, etc. Searching the Ivanti/Cherwell Knowledgebase Decision Tree based troubleshooting steps Unlimited configuration of this solution is provided with a new “Topics” object.