Product Launch: The StrataCom Smartbot for Cherwell and Ivanti Neurons for ITSM!

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  • Product Launch: The StrataCom Smartbot for Cherwell and Ivanti Neurons for ITSM!

StrataCom is pleased to announce a valuable new add-on solution specifically for Cherwell and Ivanti Neurons for ITSM: the StrataCom MS Teams SmartBot!

Purpose built for Cherwell and Ivanti Neurons, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.

For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for:

  • Opening, or checking status, of Incidents, Approvals, Changes, etc.
  • Creating Requests for IT, HR, Facilities, etc.
  • Searching the Ivanti/Cherwell Knowledgebase
  • Decision Tree based troubleshooting steps

Unlimited configuration of this solution is provided with a new “Topics” object. See how to make Microsoft Teams the new Preferred method for delivering services to your entire organization.

Reach out to us today to schedule a free trial or personalized demo!

Posted on February 24, 2022 by

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