Category: Archived Webinars and Training

Recorded Webinar: Cherwell Performance Tuning September 2021

This webinar covers such topics as analyzing Cherwell for performance issues and resolving those issues once found. Principle Consultant, Eric Krueger, dives into Health Check, indexing, query optimization, and more. Gain insight into keeping your Cherwell system fast and responsive.

Recorded Webinar: Cherwell SLAs…How Do These Actually Work?

Service Level Agreements are an easy concept to understand but the actual mechanics of how they work is complex. Our August 2021 Cherwell Advanced Practitioner event provides an overview of SLAs in Cherwell CSM 10.2 and touches on topics including: how SLAs work, best practices, and getting started on implementation. Our presenter answers such questions as:

• What defines which SLA will attach to an Incident?
• How does the time the record is created matter?
• How does pending time work? How does “stop the clock” affect this?
• How do we configure/add new SLA’s?
• How do we define custom calendars and business time?

StrataCom Recorded Webinars

StrataCom offers Advanced Practicitioner Webinar Events providing free, in-depth training on ITSM and Cherwell-specific topics. Please fill out the “Contact Us” form to join our mailing list. You can find a list of previously recorded webinars HERE.

Elevate Your Cherwell IT Service Offerings

Learn new ways to experience Cherwell in our feature presentation from the Cherwell Clear Conference in 2020. StrataCom’s product manager will demonstrate how to take your Cherwell implementation to the next level. Elevate your IT service offerings through mobile access, Agile-based development management, enterprise time-tracking, and simple Drag-and-drop interfaces. Learn how other Cherwell customers have extended their Cherwell footprint further into the enterprise by adopting easy-to-use, highly functional bolt-ons.

Recorded Event: May 2020 Cherwell Advanced Practitioner Webinar – REST API

In this webinar, Eric Krueger presents on Cherwell REST API best practices and lessons learned during the development of StrataCom’s two Cherwell-related products built entirely on the Cherwell REST API, StrataCom’s Mobile Client for Cherwell and StrataCom Kanban Boards for Cherwell.  Learn everything you need to build REST API based applications connected to Cherwell, what the new Cherwell API features mean for you, and how to solve for some of the Cherwell API complexities.

Recorded Event: Upgrading to Cherwell 9.7: New Features, Options, Strategy and Best Practices for Success

This webinar explores some of the new features that Cherwell has released in the latest versions of Cherwell CSM and how they can benefit your organization.  Now you want to upgrade….What’s involved?  What if I want the new form layout?  Can I get the latest features by just upgrading my client and server?  What’s a Content upgrade anyway?   This webinar reviews these topics in detail.

Recorded Event: Cherwell Content Packs versus Upgrades – Advanced Practitioner Webinar

Do you know what you get when you upgrade?  Do you always get all of the new functionality and work flow?  Watch our webinar to see how this works and how you can get new content if it wasn’t delivered in an upgrade.

Recorded Event: Cherwell mApps versus Blueprints – Cherwell Advanced Practitioner Webinar

Learn the difference between mApps (Cherwell mergeable applications) versus blueprints and the appropriate time to use each when migrating code with Cherwell.

Recorded Event: Cherwell REST API and Integrations Deep Dive

This webinar presents a deep dive into the Cherwell API and Cherwell Integrations, how they work, and detailed information on integrating the Cherwell application with external systems using the REST API.

Recorded Event: CMDB Best Practices – Advanced Practitioner Webinar

Watch this webinar to learn about best practices for your CMDB!