Monthly Archive: December 2022

12/15/22

Jira Service Management (JSM) Recorded Demonstration

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12/1/22

Pink Elephant Conference 2023: February 26th-March 1

Categories: Other

the Pink Elephant is recognized as THE world’s premier IT Service Management annual event, now in its 26th hugely successful year!

Pink23’s cutting edge program includes ITIL® – always a featured subject – plus Lean IT, Agile Scrum, DevOps, business relationship management, organizational change management, and much more. This year’s theme is dedicated to James Bond!

Register today for learning, networking, and fun in Las Vegas!  https://www.pinkelephant.com/en-us/Pink23/home

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12/1/22

StrataCom’s Hardware Asset Scanning Tool

Categories: Other

Your Cherwell CMDB is likely being well populated with installed devices via SCCM or CAM. What about the Hardware you ordered? Are project schedules unreliable due to the unknown whereabouts of received hardware? This video shows how StrataCom can very simply solve this Problem, giving you the visibility required to create proper expectations for your internal customers.

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12/1/22

Hardware Asset Management Lifecycle

Categories: Other

Hardware Asset Management Lifecycle

A better ITSM tool is rarely the answer. It’s about your Process, and ability to capture the status of CI’s throughout their journey.

Watch this short explainer for details:

https://www.youtube.com/watch?v=cZ8KuWpr7sg

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12/1/22

Categories: Other

We’ve noticed a trend this year of organizations contemplating the move to a new ITSM platform. Is your team in the mode of assessing your investment to achieve a particular ITSM maturity goal?

Don’t let ITSM tool demo’s fool you into believing the tool alone will deliver a high level of maturity. Likely you’ve realized that a tool is only as good as it’s implementation. StrataCom can help you formulate the proper mix of Tool, Process, and Organizational commitment that aligns with your Goals and Investment capacity.

Check out this video that illustrates the ITSM Maturity path: ITSM Maturity – YouTube

 

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