Monthly Archive: September 2022

9/22/22

Ivanti/Cherwell + Microsoft Action Cards = Awesome Customer Service!

Categories: Other

Ivanti/Cherwell + Microsoft Action Cards = Awesome Customer Service!

The Customers you serve know Outlook…Most don’t know your Portal.

Meet them where they are.  Let Outlook be their Avenue to experiencing ITSM.

Common Use Cases for Microsoft Action Cards include:

  • Auto respond to new incoming emails with an Action Card asking your Customer for more detail about their request.  Their answers post back to the Ivanti/Cherwell ticket/data elements enabling a higher quality response from your Technicians.
  • Send Customers Surveys imbedded in Outlook emails.
  • Automate sending emails containing Action Cards to Customers with old open tickets.  Their response can often allow closing of the ticket with no Technician time required.

 Check out our short YouTube video here to learn more about this feature: https://www.youtube.com/watch?v=q9kboUq3UXo

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9/22/22

HDI Service Management World: November 2022 Orlando!

Categories: Other, Upcoming Events

Interested in getting out of the office for some new ideas and inspiration? We’d like to invite you to join us at the HDI Service Management World conference this November in Orlando!

 Everything shaping the future of Service Management comes together in the most productive and valuable week of your year. SMW is the definitive event for Service Management leaders—a conference and expo focused on helping you manage changing customer and business expectations, discover emerging resources and technologies, and stay ahead of evolving practices and frameworks.

Use our promo code: STRATA400 to get $400 off of your registration!

More information and registration here: https://www.smworld.com/

 

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