Monthly Archive: March 2022


Product Launch Webinar: StrataCom’s Smartbot for Ivanti Neurons and Cherwell CSM

Categories: Other

StrataCom is pleased to invite you to view our new product launch webinar recording: the StrataCom MS Teams SmartBot. Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.

For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for:

  • Opening, or checking status, of Incidents, Approvals, Changes, etc.
  • Creating Requests for IT, HR, Facilities, etc.
  • Searching the Ivanti/Cherwell Knowledgebase
  • Decision Tree based troubleshooting steps

Unlimited configuration of this solution is provided with a new “Topics” object.


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