StrataCom is excited to announce new features for our Cherwell add-on solutions!
Mobile client: Our developers have added ADA capabilities to ensure screen readers will work with the Web client or Native mobile client. With this functionality, the StrataCom mobile client is more ADA compatible and solves many of the issues customers struggle with in the Cherwell client.
StrataCom Kanban boards for Cherwell: We have added ‘filter by tag’ capabilities to our Kanban boards. This allows users to filter the Kanban board by any Tag on the cards. In order to filter result set by a field, you must have a Tag on the card for that field.
StrataCom Gantt for Cherwell: We have added the capability to show multiple Projects in the Gantt instead of a single project with Multiple Tasks.
Join us on March 3rd at 11:00 Central for our new product launch webinar! Introducing the StrataCom MS Teams SmartBot for Cherwell and Ivanti Neurons for ITSM.
Purpose built for Cherwell and Ivanti Neurons for ITSM, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.
Register for the webinar HERE
StrataCom is pleased to announce a valuable new add-on solution specifically for Cherwell and Ivanti Neurons for ITSM: the StrataCom MS Teams SmartBot!
Purpose built for Cherwell and Ivanti Neurons, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.
For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for:
- Opening, or checking status, of Incidents, Approvals, Changes, etc.
- Creating Requests for IT, HR, Facilities, etc.
- Searching the Ivanti/Cherwell Knowledgebase
- Decision Tree based troubleshooting steps
Unlimited configuration of this solution is provided with a new “Topics” object. See how to make Microsoft Teams the new Preferred method for delivering services to your entire organization.
More information at our SmartBot page here: https://www.stratacominc.com/stratacoms-smartbot-for-ivanti-service-manager-and-cherwell/
Reach out to us today to schedule a free trial or personalized demo!
Tune in and learn about specific use cases and benefits of StrataCom’s Mobile Solution for Cherwell & Ivanti ISM. This presentation includes:
- Hardware Lifecycle Management via Barcode scanning
- Instantly Update and Resolve Incidents from Anywhere
- Rapidly Approve Changes and Service Requests
- Enable Field Services to resolve Work Orders without ever having to pull out their laptop
- Allow your customers to create Service Requests and answer Surveys from anywhere
- Blazing Fast Skinny client on desktop browser