Recorded Webinar: Cherwell Performance Tuning September 2021

9/20/21

Recorded Webinar: Cherwell Performance Tuning September 2021

This webinar covers such topics as analyzing Cherwell for performance issues and resolving those issues once found. Principle Consultant, Eric Krueger, dives into Health Check, indexing, query optimization, and more. Gain insight into keeping your Cherwell system fast and responsive.

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8/30/21

Cherwell Mobile Updates: August 2021

StrataCom continues to release new features in our StrataCom Native Mobile client for Cherwell.  Here’s a snapshot of what’s new:

  • The updated Native app can now search multiple fields in our type-ahead list picker
  • For Customer lookup, one can type in Name, Email Address, Phone Number or any other field that’s stored in the customer Object in Cherwell.  Fields are easy to add using StrataCom’s Mobile Experience Designer.
  • Now available: the ability to rename the Field names on the type-ahead widget’s search results.  Administrators can now rename column headers using the Mobile Experience Designer.
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8/26/21

Recorded Webinar: Cherwell SLAs…How Do These Actually Work?

Service Level Agreements are an easy concept to understand but the actual mechanics of how they work is complex. Our August 2021 Cherwell Advanced Practitioner event provides an overview of SLAs in Cherwell CSM 10.2 and touches on topics including: how SLAs work, best practices, and getting started on implementation. Our presenter answers such questions as:

  • What defines which SLA will attach to an Incident?
  • How does the time the record is created matter?
  • How does pending time work? How does “stop the clock” affect this?
  • How do we configure/add new SLA’s?
  • How do we define custom calendars and business time?
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6/7/21

StrataCom Recorded Webinars

StrataCom offers Advanced Practicitioner Webinar Events providing free, in-depth training on ITSM and Cherwell-specific topics. Please fill out the “Contact Us” form to join our mailing list. You can find a list of previously recorded webinars HERE.

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2/1/21

Video: Managing Projects in Cherwell Change and Incident using Kanban Boards and Gantt Charts

Are you managing projects in Cherwell in Incident or Change management? Many clients are managing smaller projects in Cherwell using these modules. Attach the StrataCom Kanban Boards and Gantt Chart for Cherwell to these Cherwell Objects and they become fantastic mini-project management tools!

This blog post features a YouTube video demoing this helpful functionality!

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