Monthly Archive: February 2020

2/25/20

StrataCom Releases Kanban for Cherwell!

StrataCom is excited to announce the launch of our new solution: Kanban Boards for Cherwell Software!

StrataCom’s Kanban Boards for Cherwell allow you to turn any Cherwell query into a fully functional Kanban board with Drag-and-drop functionality, swim lanes, card editing, and more.

Unfamiliar with Kanban? Kanban is a visual board for managing development work as it moves through the development process. Kanban visualizes the process and workflow as well as the actual work moving through that process. The goal of Kanban is to identify potential bottlenecks in your process and fix them so work can flow through it cost-effectively at an optimal efficiency. Now use the power of Kanban Boards in any Cherwell Object!

This recorded webinar includes an overview of the Kanban concept as well as full demo of our Kanban solution for Cherwell.

 

 

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2/11/20

StrataCom’s Mobile Client for Cherwell new Features Feb 2020

Take a look at all the great new features in StrataCom’s Mobile Client for Cherwell!

  • Offline access of tickets
    • With our “Seamless Offline Experience”, if you lose internet access, you can still work with your tickets like you’re online!
  • Enhanced record navigation
    • Easily navigate through your ticket lists with quick taps of our easy to use navigation arrows
  • Create Specifics records from Mobile
    • Create Specifics with your Incident or other Major Business Objects
    • Specifics forms work just like our other mobile forms, with all the auto-fill capabilities, etc
  • Related Record capabilities
    • Relate records in Cherwell or view related records in an unobtrusive, mobile-friendly way!
    • Examples include viewing a Customers contact card, viewing tasks associated to an Incident, Change information associated to an Approval, etc
  • Coming soon!
    • Mobile Customer Portal
      • Will be powered by the StrataCom Mobile Client Development Studio
      • Design your mobile portal to your exact standards
    • GPS Functionality
      • Find tickets closest to you
      • Get driving directions to a ticket
      • See all your techs on a map

View the Video here:

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