In today’s increasingly complex IT environment, effective IT service management is more critical than ever to a company’s success. StrataCom applies the principles of the most recent version of the Information Technology Infrastructure Library (ITIL®) to identify how a company can tailor its IT infrastructure to best meet its business objectives.
More organizations are adopting the IT Infrastructure Library (ITIL®) because it facilitates the integration of Business Service Management and ITSM principles and best practices.
StrataCom’s offering is designed to help you better evaluate your system. The deliverables of the assessment will include:
- ITIL Baseline Assessment. The first part of the process consists of interviews with key personnel involved with the IT Service Management departments in your organization. The deliverable is an overview document that describes in detail the current state of ITIL processes in the organization.
- Process Mapping. StrataCom compiles information on the areas in your organization that have gaps in their ITIL processes. The deliverable is a process map that explains what the process gaps are and the benefits of further ITIL alignment.
- Road Map Implementation. StrataCom will compile a road map document that explains how to implement the process map defined in the process mapping phase. The deliverable will be a road map document that describes and plans the order of implementation of the process map and an estimated timeline to accomplish the road map objectives.
ITIL isn’t only for the enterprise. Allow StrataCom to RightSize your ITIL initiative and cost-effectively provide your team with a plan of action for implementing improvements that matter to your business.