News And Events

Product Launch Webinar: StrataCom’s Smartbot for Ivanti Neurons and Cherwell CSM

Categories: Other

StrataCom is pleased to invite you to view our new product launch webinar recording: the StrataCom MS Teams SmartBot. Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.

For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for:

  • Opening, or checking status, of Incidents, Approvals, Changes, etc.
  • Creating Requests for IT, HR, Facilities, etc.
  • Searching the Ivanti/Cherwell Knowledgebase
  • Decision Tree based troubleshooting steps

Unlimited configuration of this solution is provided with a new “Topics” object.

 

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Mobile, Kanban, and Gantt Product Updates

StrataCom is excited to announce new features for our Cherwell add-on solutions!

Mobile client:   Our developers have added ADA capabilities to ensure screen readers will work with the Web client or Native mobile client.  With this functionality, the StrataCom mobile client is more ADA compatible and solves many of the issues customers struggle with in the Cherwell client.

StrataCom Kanban boards for Cherwell: We have added ‘filter by tag’ capabilities to our Kanban boards.  This allows users to filter the Kanban board by any Tag on the cards.  In order to filter result set by a field, you must have a Tag on the card for that field.

StrataCom Gantt for Cherwell:  We have added the capability to show multiple Projects in the Gantt instead of a single project with Multiple Tasks.

 

 

 

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Product Launch Webinar: StrataCom’s MS Teams Smartbot for Cherwell and Ivanti Neurons for ITSM

Categories: Other

Join us on March 3rd at 11:00 Central for our new product launch webinar! Introducing the StrataCom MS Teams SmartBot for Cherwell and Ivanti Neurons for ITSM.

Purpose built for Cherwell and Ivanti Neurons for ITSM, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.

Register for the webinar HERE

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Product Launch: The StrataCom Smartbot for Cherwell and Ivanti Neurons for ITSM!

Categories: Other

StrataCom is pleased to announce a valuable new add-on solution specifically for Cherwell and Ivanti Neurons for ITSM: the StrataCom MS Teams SmartBot!

Purpose built for Cherwell and Ivanti Neurons, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.

For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for:

  • Opening, or checking status, of Incidents, Approvals, Changes, etc.
  • Creating Requests for IT, HR, Facilities, etc.
  • Searching the Ivanti/Cherwell Knowledgebase
  • Decision Tree based troubleshooting steps

Unlimited configuration of this solution is provided with a new “Topics” object. See how to make Microsoft Teams the new Preferred method for delivering services to your entire organization.

More information at our SmartBot page here: https://www.stratacominc.com/stratacoms-smartbot-for-ivanti-service-manager-and-cherwell/

Reach out to us today to schedule a free trial or personalized demo!

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Recorded Webinar: StrataCom Mobile Solution for Cherwell & Ivanti ISM

Tune in and learn about specific use cases and benefits of StrataCom’s Mobile Solution for Cherwell & Ivanti ISM. This presentation includes:

  • Hardware Lifecycle Management via Barcode scanning
  • Instantly Update and Resolve Incidents from Anywhere
  • Rapidly Approve Changes and Service Requests
  • Enable Field Services to resolve Work Orders without ever having to pull out their laptop
  • Allow your customers to create Service Requests and answer Surveys from anywhere
  • Blazing Fast Skinny client on desktop browser

 

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Recorded Webinar: Cherwell REST API Best Practices and Lessons Learned

REST API: Best Practices and Lessons Learned 

The recording of our November Cherwell Advanced Practitioner webinar on the topic of  REST API  Best Practices is now available!

Our host, Eric Krueger, presented on Cherwell REST API best practices and lessons learned. Content includes tips for building REST API based applications connected to Cherwell, what the new Cherwell API features mean for you, and how to solve for some of the Cherwell API complexities.

 

 

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Recorded Webinar: Cherwell Performance Tuning September 2021

This webinar covers such topics as analyzing Cherwell for performance issues and resolving those issues once found. Principle Consultant, Eric Krueger, dives into Health Check, indexing, query optimization, and more. Gain insight into keeping your Cherwell system fast and responsive.

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Cherwell Mobile Updates: August 2021

StrataCom continues to release new features in our StrataCom Native Mobile client for Cherwell.  Here’s a snapshot of what’s new:

  • The updated Native app can now search multiple fields in our type-ahead list picker
  • For Customer lookup, one can type in Name, Email Address, Phone Number or any other field that’s stored in the customer Object in Cherwell.  Fields are easy to add using StrataCom’s Mobile Experience Designer.
  • Now available: the ability to rename the Field names on the type-ahead widget’s search results.  Administrators can now rename column headers using the Mobile Experience Designer.
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Recorded Webinar: Cherwell SLAs…How Do These Actually Work?

Service Level Agreements are an easy concept to understand but the actual mechanics of how they work is complex. Our August 2021 Cherwell Advanced Practitioner event provides an overview of SLAs in Cherwell CSM 10.2 and touches on topics including: how SLAs work, best practices, and getting started on implementation. Our presenter answers such questions as:

  • What defines which SLA will attach to an Incident?
  • How does the time the record is created matter?
  • How does pending time work? How does “stop the clock” affect this?
  • How do we configure/add new SLA’s?
  • How do we define custom calendars and business time?
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StrataCom Recorded Webinars

StrataCom offers Advanced Practicitioner Webinar Events providing free, in-depth training on ITSM and Cherwell-specific topics. Please fill out the “Contact Us” form to join our mailing list. You can find a list of previously recorded webinars HERE.

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