News And Events

Ivanti/Cherwell + Microsoft Action Cards = Awesome Customer Service!

Categories: Other

Ivanti/Cherwell + Microsoft Action Cards = Awesome Customer Service!

The Customers you serve know Outlook…Most don’t know your Portal.

Meet them where they are.  Let Outlook be their Avenue to experiencing ITSM.

Common Use Cases for Microsoft Action Cards include:

  • Auto respond to new incoming emails with an Action Card asking your Customer for more detail about their request.  Their answers post back to the Ivanti/Cherwell ticket/data elements enabling a higher quality response from your Technicians.
  • Send Customers Surveys imbedded in Outlook emails.
  • Automate sending emails containing Action Cards to Customers with old open tickets.  Their response can often allow closing of the ticket with no Technician time required.

 Check out our short YouTube video here to learn more about this feature: https://www.youtube.com/watch?v=q9kboUq3UXo

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HDI Service Management World: November 2022 Orlando!

Categories: Other, Upcoming Events

Interested in getting out of the office for some new ideas and inspiration? We’d like to invite you to join us at the HDI Service Management World conference this November in Orlando!

 Everything shaping the future of Service Management comes together in the most productive and valuable week of your year. SMW is the definitive event for Service Management leaders—a conference and expo focused on helping you manage changing customer and business expectations, discover emerging resources and technologies, and stay ahead of evolving practices and frameworks.

Use our promo code: STRATA400 to get $400 off of your registration!

More information and registration here: https://www.smworld.com/

 

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Single Pane of Glass with Kanban Boards

Cherwell Customers are now enjoying the value and flexibility of experiencing the power of Cherwell through a Kanban User Experience.

This Kanban Webinar walks through specific use cases such as:

  • Operational Incident and Request Management
  • CAB and Change Approvals
  • Simplified PPM and ITPT experience
  • GANTT Charts for improved PPM and ITPT Project Management
  • Compatibility with the upcoming Ivanti converged ITSM solution
  • Single Pane of Glass view for all your Tasks
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Skinny Client for Cherwell

Skinny Client Option for Cherwell Software

Problem: Some Cherwell Users need a Focused and Fast Experience. Although the full Cherwell client delivers robust functionality, it is also more complex than needed for the casual Cherwell User.

Solution: The StrataCom Mobile Client can also run in any desktop browser. With this platform, your users can simply and quickly manage their Cherwell tickets without needing to launch a full Cherwell client, even in a low bandwidth environment.

Take a look at this short video to see the Skinny Client in action!

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Cherwell Advanced Practitioner Webinar:  Do More with Cherwell Notifications

StrataCom is pleased to share with you the recording of our recent Cherwell Advanced Practitioner Webinar:  Do More with Cherwell Notifications.

ITSM Notifications must be dialed in to be effective. Over-Notifying causes Customers to ignore. Under-Notifying means missing crucial updates. But…it’s not just about Cadence. The channel, and ability to capture Feedback, are key to a high-quality Customer experience.

Instead of simply sending a static email, now consider these options:

  • Directly send updates about tickets to individuals via MS Teams
  • Send Notifications to groups of users in MS Teams
  • Send Microsoft Adaptive Cards to MS Teams allowing individuals to update or resolve tickets directly in MS Teams. This is akin to delivering a specifics screen in MS Teams
  • Deliver Microsoft Adaptive Cards within emails to MS Outlook. Imagine completing a Specifics Screen right there in the body of an email message
  • Deliver Google AppSheet via emails to Gmail accounts…similar to Microsoft Adaptive Cards
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Product Launch Webinar: StrataCom’s Smartbot for Ivanti Neurons and Cherwell CSM

Categories: Other

StrataCom is pleased to invite you to view our new product launch webinar recording: the StrataCom MS Teams SmartBot. Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.

For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for:

  • Opening, or checking status, of Incidents, Approvals, Changes, etc.
  • Creating Requests for IT, HR, Facilities, etc.
  • Searching the Ivanti/Cherwell Knowledgebase
  • Decision Tree based troubleshooting steps

Unlimited configuration of this solution is provided with a new “Topics” object.

 

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Mobile, Kanban, and Gantt Product Updates

StrataCom is excited to announce new features for our Cherwell add-on solutions!

Mobile client:   Our developers have added ADA capabilities to ensure screen readers will work with the Web client or Native mobile client.  With this functionality, the StrataCom mobile client is more ADA compatible and solves many of the issues customers struggle with in the Cherwell client.

StrataCom Kanban boards for Cherwell: We have added ‘filter by tag’ capabilities to our Kanban boards.  This allows users to filter the Kanban board by any Tag on the cards.  In order to filter result set by a field, you must have a Tag on the card for that field.

StrataCom Gantt for Cherwell:  We have added the capability to show multiple Projects in the Gantt instead of a single project with Multiple Tasks.

 

 

 

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Product Launch Webinar: StrataCom’s MS Teams Smartbot for Cherwell and Ivanti Neurons for ITSM

Categories: Other

Join us on March 3rd at 11:00 Central for our new product launch webinar! Introducing the StrataCom MS Teams SmartBot for Cherwell and Ivanti Neurons for ITSM.

Purpose built for Cherwell and Ivanti Neurons for ITSM, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.

Register for the webinar HERE

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Product Launch: The StrataCom Smartbot for Cherwell and Ivanti Neurons for ITSM!

Categories: Other

StrataCom is pleased to announce a valuable new add-on solution specifically for Cherwell and Ivanti Neurons for ITSM: the StrataCom MS Teams SmartBot!

Purpose built for Cherwell and Ivanti Neurons, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.

For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for:

  • Opening, or checking status, of Incidents, Approvals, Changes, etc.
  • Creating Requests for IT, HR, Facilities, etc.
  • Searching the Ivanti/Cherwell Knowledgebase
  • Decision Tree based troubleshooting steps

Unlimited configuration of this solution is provided with a new “Topics” object. See how to make Microsoft Teams the new Preferred method for delivering services to your entire organization.

More information at our SmartBot page here: https://www.stratacominc.com/stratacoms-smartbot-for-ivanti-service-manager-and-cherwell/

Reach out to us today to schedule a free trial or personalized demo!

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