Cherwell and Ivanti ITSM Expert Care

  • Cherwell and Ivanti ITSM Expert Care

Are your ITSM developers and administrators overwhelmed by demands from the business? Are you interested in improving your ITSM tool and processes but internal resources are too busy? Do you want to see real results from the additional features of upgrading to a new version?

Growing and maintaining Ivanti Neurons for ITSM and Cherwell-specific expertise takes time…and money. Choose StrataCom and save both. Our certified staff has all the ITSM expertise you need. Consider our managed services offering.

Consider the Expert Care Package from StrataCom

  • Tool Configuration
  • Construction and Generation of Reports and Dashboards
  • New Module Planning and Implementation
  • Day to Day Administration
  • Gathering Requirements and Building Solutions
  • General Consulting Services

Benefits

  • Lower Total Cost of Ownership (TCO)
  • Increased IT Budget Flexibility
  • Dedicated Team of Certified Administrators
  • No Training Costs
  • No Certification Costs
  • No Employee Turnover
  • Complex Questions or Issues are met with a high level of expertise

Problems Solved

  • Other IT projects require funding
  • IT staff and resources are needed for other projects
  • Difficulty upgrading such a customized system
  • Difficulty training and retaining ITSM experts
  • Maintaining the system seems to cumbersome

Plans start at 10 hours per week. Contact us today to discuss a personalized option for your team.