StrataCom to Present at HP Software Universe 2010
March 30, 2010
StrataCom will be presenting two IT Service Management focused sessions at the HP Software Universe 2010 Conference in cooperation with our clients. Visit the HP Software Universe website for more details and to register for these sessions. http://www.hpsoftwareuniverse2010.com/event/
Attendees in each session will be able to sign up to win a $50 gift certificate to Best Buy. The winner will be selected by a random drawing at the close of each session.
Our sessions are:
| Title: | UnitedHealth Group: lessons learned from a very large-scale HP Service Manager migration and implementation | |
| Length: | 1 Hour | |
| Technical level: | Intermediate (2 – 5 years experience) | |
| Abstract: | Join UnitedHealth Group and StrataCom for a presentation about a large-scale migration from HP Service Desk to HP Service Manager. They’ll share the architecture of their massive implementation that allowed them to scale to such magnitude; unique aspects of their situation and how that impacted their implementation approach; and key lessons learned. You’ll learn what to avoid and what to consider for a successful migration and get specific, strategic, and insightful information on key areas of customization and important integrations such as HP Universal CMDB and HP OVO. And you’ll come away with a clear understanding of the value and new functionality your can get by migrating to Service Manager. | |
| Primary speaker: | Eric Krueger , Principle Consultant , StrataCom | |
| Co-speaker: | Tim O’Neil , Technical Manager , UnitedHealth Group | |
| Schedule: | Thursday, 6/17/2010, 9:00 am | |
| Title: | Volkswagen Credit: Moving from HP ServiceCenter to HP Service Manager with a shiny new Service Catalog | |
| Length: | 1 Hour | |
| Technical level: | Intermediate (2 – 5 years experience) | |
| Abstract: | Join Volkswagen Credit and StrataCom and for a discussion of an upgrade effort from HP ServiceCenter to HP Service Manager. You’ll gain insight into the upgrade process, get tips for a smooth upgrade, and find out what you should plan for and what to avoid. If you’re using Service Manager already you’ll get cutting edge ideas for the Service Catalog, Request Management, and ESS to improve your existing Service Manager environment. | |
| Primary speaker: | Cheryl Falk-Novak , Application Support Analyst , Volkswagen Credit | |
| Co-speaker: | Tony Stauss , HP ITSM Consultant , StrataCom Eric Krueger , Principle Consultant , StrataCom |
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| Schedule: | Tuesday, 6/15/2010, 5:00 pm | |
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