Services

StrataCom demonstrates the commitment, care, and core IT Service Management knowledge and understanding you require. If you are looking for a true partner, not just another technical resource, look no further.

StrataCom retains a senior-level staff of ITIL certified consultants who are experts in the IT Service Management space, many having worked in ITSM development for 20+ years. Our consultants all have deep technical expertise in addition to solid, real-world experience. We are experts…not generalists.

StrataCom focuses on the industry’s leading solutions: HP Service Manager, Cherwell, and BMC Remedy.

Services we offer:

  • Implementations
  • Upgrades
  • Managed Services
  • Customizations
  • Integrations
  • ITIL Process Consulting
  • Road Map Consulting
  • Project Management
  • Staff Augmentation
  • Reporting and Metrics
  • Training and Support
  • Database Conversion
  • Performance Tuning
  • ITSM System Health Check

Click to download the following PDF files regarding packages and service offerings:

StrataCom has created the following FREE Cherwell mApps (mergeable applications) available at the Cherwell mApp Exchange (click to view the product data sheet)

Download these free mApps here: https://www.cherwell.com/mapp-exchange/

Client Testimonials

“As the project progressed through the various phases, StrataCom demonstrated their customer service commitment. A high level of responsiveness both in day-to-day support as well as with the deliverables assigned to them was realized. StrataCom became a true partner with us and the project team genuinely felt that our success was a priority for them. As a partner, StrataCom actively performed knowledge transfer and mentored our technical staff, accelerating our learning curve with the product.”

~Client Project Manager

“We went through an extensive evaluation to find a vendor who could understand the legacy system we had in place, and who had the expertise we needed in Service Manager. We found the StrataCom engineers to be very knowledgeable and responsive.”

 ~Team Lead

 “StrataCom has provided our company with superior support over the past three years.  Their knowledge, attention to detail, and customer focus makes them stand out from any consulting firm I have worked with in the past ten years.  With their support, we have been able to provide a stable and user friendly customer care system for our team of analysts.  Furthermore, StrataCom continues to help us make decisions that are in the best interest if our company in the short and long term.  We are very thankful to have a business relationship with them and look forward to continued success in the future.”

~Support Services Director