Services
StrataCom demonstrates the commitment, care, and core ITSM knowledge and understanding you yearn for.
StrataCom’s consultants, experts in enterprise-level IT service management, customer support, and knowledge management solutions, offer focused expertise on Hewlett Packard’s Service Manager (HP Service Manager), HP uCMDB, and ServiceCenter solutions.
Every member of our consulting team has spent the majority of their careers working within the Information Technology Service Management industry and consequently understand its complexity.
Services we offer:
- Implementations
- Upgrades
- Customizations/Enhancements
- ITIL Process Consulting
- Business Process Consulting
- Integrations
- Reporting and Metrics
- Managed Services
- Project Management
- Remote Administration
- Database Conversion
Click to download the following PDF files:
“StrataCom’s business model revolves around one core concept: customer service. As a company, we succeed by providing graceful and workable solutions for technology’s most difficult challenges.”
-Steve Jones, President, StrataCom
Success Stories
StrataCom have provided professional services for a long list of Fortune 1000 clients since its inception in 1997. We are proud to offer an exceptional list of referenceable clients. For detailed information on several of our past projects, you are invited to read our success stories:
- Carlson Wagonlit Travel (authored by HP)
- Top 10 Health Insurance Provider
- Financial Services Provider
Client Testimonials
“We went through an extensive evaluation to find a vendor who could understand the legacy system we had in place, and who had the expertise we needed in Service Manager. We found the StrataCom engineers to be very knowledgeable and responsive.”
~Laura Dale, Team Lead, Carlson Wagonlit Travel Service
“StrataCom has provided our company with superior support over the past three years. Their knowledge, attention to detail, and customer focus makes them stand out from any consulting firm I have worked with in the past ten years. With their support, we have been able to provide a stable and user friendly customer care system for our team of analysts. Furthermore, StrataCom continues to help us make decisions that are in the best interest if our company in the short and long term. We are very thankful to have a business relationship with them and look forward to continued success in the future.”
~Support Services Director