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	<title></title>
	<link>http://www.stratacominc.com</link>
	<description></description>
	<lastBuildDate>Wed, 28 Jul 2010 14:18:02 +0000</lastBuildDate>
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	<item>
		<title>Adding Conditions to a Link Record in HP Service Manager</title>
		<description><![CDATA[How to add conditions to your link record.
Lets say that you always want to always keep the phone number that is entered by the user for a particular ticket regardless of what is in the contact record.  This may come about if you have a telephone number for a contact that is only applicable to [...]]]></description>
		<link>http://www.stratacominc.com/adding-conditions-link-record-hp-service-manager/</link>
			</item>
	<item>
		<title>HP Service Manager web client &#8220;Read Only&#8221; fix</title>
		<description><![CDATA[&#8220;Read-only&#8221; fields do not display in the web client
The following fix come directly from HP &#8211; there is a bug where read-only fields will not display correctly web clients.  Using the steps below should fix this problem:
Having problems with ‘read-only’ fields not displaying values and display lists correctly on your Web Client?
There is a hidden [...]]]></description>
		<link>http://www.stratacominc.com/hp-service-manager-web-client-read-fix/</link>
			</item>
	<item>
		<title>Interactive Questions In Service Manager</title>
		<description><![CDATA[If your workflow is like most, you will more than likely have the necessity to ask questions at some point in the process.    Service Manager can make stopping a save process by interjecting user interaction a difficult process.

Since ServiceCenter 6.0 and the introduction of Service Manager, Javascript has been a great tool used to perform more complicated parts of system workflow and validations.  However, Javascript does still have some drawbacks.  Not all Javascript commands are available for use within Javascript.    Even though you may be able to write valid Javascript to call an interactive functions and/or RAD applications in Service Manager,  any interactive calls are likely to crash your Service Manager client application.  Because of this limitation, Javascript cannot be used to solicit user information in the validations on the format control.]]></description>
		<link>http://www.stratacominc.com/interactive-questions-service-manager/</link>
			</item>
	<item>
		<title>Configuring Service Manager 7.x Knowledge Management</title>
		<description><![CDATA[NOTE: This document lays out, in depth, the inner workings of the Knowledge Module setup in Service Manager 7. The document covers how to perform a Full Reindex on your existing Knowledge Bases in the Service Manager system (as the process for this has been modified in the Service Manager 7 system). This document also explains all of the background items that are used to do this.

Pre discussion Notes:

    *  There is a table named “kmknowledgebaseupdates” in SM 7 that holds a record of all Knowledge Article updates and new Knowledge articles added (and will also temporarily hold new records that get added in when a Full Reindex is done – then these are deleted back out once the “KMUpdate” schedule record wakes up and fires the Javascript responsible for committing the KnowledgeBase indexes and deleting the records out in this table… See the discussions below for more details on this).
    * What happens is when the “KMUpdate” schedule record goes in and re-indexes the knowledge articles, it goes into the records held in this table named “kmknowledgebaseupdates” (via the Javascripts that get invoked by his schedule record), indexes the knowledge articles referred to in these records, and removes these records from the “kmknowledgebaseupdates” table once that happens (This is all new in Service Manager 7).]]></description>
		<link>http://www.stratacominc.com/configuring-service-manager-7x-knowledge-management/</link>
			</item>
	<item>
		<title>HP Service Manager Service Catalog User Selections</title>
		<description><![CDATA[Now for the fun part! If you have used Service Catalog before, then you already know the ease with which you can setup these Service Catalog Items and make them available to your end users for requesting. However, with this ease comes a few issues. Sure, we can setup our “User Selections” for these Service Catalog items with ease, but with this comes the sheer fact that you cannot report on these “User Selections,” you cannot kick these “Users Selections” back to your infrastructure support teams on emails, and generally, these “User Selections” will exist in a virtual vacuum of sorts in that they are confined to the Request record (or whatever record you are using to procure your service catalog requests) in which they reside.

Well, there is a solution to this problem! With the use of Javascript we can take any of these fields from the “User Selections” and place them into actual fields on the record you are using to procure your Service Catalog Item requests. See the technical section below for information on how to do this inside of Service Manager.]]></description>
		<link>http://www.stratacominc.com/hp-service-manager-service-catalog-user-selections/</link>
			</item>
	<item>
		<title>Thanks for joining us at HDI 2010!</title>
		<description><![CDATA[Thanks to everyone who stopped by our booth to visit our team at HDI 2010! Conference attendance was booming this year and we noticed an increase in excitement surrounding IT Service Management initiatives in 2010. We are looking forward to meeting more of the ITSM community at HP Software Universe in June and itSMF Fusion [...]]]></description>
		<link>http://www.stratacominc.com/joining-hdi-2010/</link>
			</item>
	<item>
		<title>StrataCom to Present at HP Software Universe 2010</title>
		<description><![CDATA[StrataCom will be presenting two IT Service Management focused sessions at the HP Software Universe 2010 Conference in cooperation with our clients. Visit the HP Software Universe website for more details and to register for these sessions. http://www.hpsoftwareuniverse2010.com/event/
Attendees in each session will be able to sign up to win a $50 gift certificate to Best [...]]]></description>
		<link>http://www.stratacominc.com/stratacom-present-hp-software-universe-2010/</link>
			</item>
	<item>
		<title>StrataCom Earns Gold Partnership Status with Hewlett Packard</title>
		<description><![CDATA[Fargo, N.D. — February 5, 2010
StrataCom is being promoted to Gold Partner with Hewlett Packard beginning in February 2010.  StrataCom is moving from silver to gold partnership after meeting specific requirements surrounding revenue and certifications. With extensive industry experience dating back to 1997, StrataCom is a leading expert within the HP Service Management world.
“StrataCom is [...]]]></description>
		<link>http://www.stratacominc.com/stratacom-earns-gold-partnership-status-hewlett-packard/</link>
			</item>
	<item>
		<title>StrataCom Facilitates Minneapolis User Group</title>
		<description><![CDATA[StrataCom, together with Hewlett Packard, has created a user group serving the greater Minnesota area and focusing on HP&#8217;s IT Service Management solutions: Service Manager, ServiceCenter, and Service Desk. Going forward the user group will be run by a board of users.
The user group held it&#8217;s first meeting on October 2, 2009 at Fico in [...]]]></description>
		<link>http://www.stratacominc.com/stratacom-facilitates-minneapolis-user-group/</link>
			</item>
	<item>
		<title>StrataCom White Papers Available for Download</title>
		<description><![CDATA[StrataCom is excited to offer a selection of white papers authored by our consultants surrounding HP&#8217;s IT Service Management solutions. Our white papers touch on hot topics in the industry this year.
To view and download these white papers, please click here.
Social Bookmarking]]></description>
		<link>http://www.stratacominc.com/stratacom-whitepapers-download/</link>
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