Join Vivit a few hours before HP Discover begins for Advanced HP Software Implementation Training on some of the latest releases.

These much-demanded and highly ranked classes are deep dive implementation and integration tutorials from Vivit members who are consultants and vendors in the HP Software space.

The classes start where most others leave off and provide real-world implementation experiences and examples from practitioners who are in the field solving business problems with HP Software tools every day.

A Vivit Advanced Training course can be added to your HP Discover conference registration. The cost per training course is $495 USD. Questions? Contact Christopher Scharer, Education Chair, Vivit Board of Directors at christopher_scharer@vivit-worldwide.org.

HP Service Manager Performance Tuning Workshop

Monday, 4 June, 2012
11:30 – 3:30
The Venetian | The Palazzo Resort in Las Vegas
Instructor(s): Eric Krueger, Principal Consultant, StrataCom, Inc.

In this course, you will discover how to Architect, Configure and Tune HP Service Manager so that your implementation has limited downtime, fast user response times, and fast query times. We will discuss the underpinnings of the HP Service Manager application and how to architect your system to minimize unplanned outages and maximize performance.

We will move into an overview of database mapping and configuration of Service Manager geared towards performance, with an eye on overall response times. We will also discuss proper configuration and tailoring, how to make sure your tailoring won’t affect overall performance and some of the most common tailoring mistakes that users make.

Then, we will discuss tuning the two most popular databases supported by HP Service Manager, Oracle and MS Sql Server, with recommendations on tuning each, plus how to work with your DBA to find a performance weak point.

Finally, we will talk about Service Manager trace files and work with actual trace files that have performance issues. The instructor will work one-one-one so participants can learn how to uncover those issues, and then the instructor will actually challenge participants to uncover issues in trace files based on what is learned.

The course is suitable for HP Service Manager Administrators, System Architects or DBAs supporting HP Service Manager.

Course level: Intermediate to Advanced
Prerequisites: Participants should have at least ½ year of experience in using HP Service Manager.
Target Group: ITSM: HP Service Manager users, Administrators, System Architects or DBAs

For more information please visit: mn.itsmfusa.org

When:
Tuesday May 22
10:00 am – 4:00 pm

Where:
201 Bloomington Rd
Fort Snelling, MN 55111

Topic:
Strategy and Planning
Governance
Business Relationship Management

Meeting Agenda
• 10:00 – 11:00 Registration / Networking / Vendor Exhibit
• 11:00 – 11:15 Welcome Address and Announcements
• 11:15 – 12:00 Keynote 1 – box lunch
• 12:00 – 12:45 Keynote 2 – box lunch continues
• 1:00 – 1:30 Vendor Exhibit / break
• 1:30 – 2:00 Process Talk – Facilitated Process Table Talk – Round 1
• 2:15 – 2:45 Process Talk – Facilitated Process Table Talk – Round 2
• 3:00 – 3:30 Process Talk – Facilitated Process Table Talk – Round 3
• 3:30 – 4:00 Vendor Exhibit / break
• 4:00 – 4:45 Keynote 3
• 4:45 – 5:00 Wrap-Up and Prize Drawings

***This event will also be available virtually. Please email lwalker@stratcominc.com with questions or links to the event.

Date:
June 14, 2012
Hilton Chicago Northbrook
2855 N. Milwaukee Avenue
Northbrook, Illinois 60062

Agenda:
10:00 – Registration opens
10:30 – Agile Service Catalog (Cask LLC)
11:30 – HP Service Manager Customer Show and Tell (United Stationers)
12:30 – Lunch Break
1:30-4:00 – New 9.30 Process Designer Workshop
Please RSVP as soon as possible. Space is limited and we need to ensure an accurate headcount for lunch.

I hope you will be able to join us!

**This event will also be available virtually. Please email lwalker@stratcominc.com with questions or links to the event.

Date:
May 10, 2012
First Energy West Akron Campus
341 White Pond Drive
Akron, Ohio, 44320

Agenda:
8:00 AM Registration opens, networking
8:30 AM Vivit Updates/Introductions around the room (Rocky Pisto, PCI, Vivit Leader for Ohio)
9:00 AM Executive Scorecard and HP Anywhere (Carol Hibbard, HP)
9:15 AM Best Practices in Remote Support and Chat for Service Manager (Bomgar)
9:45 AM HP Service Manager Customer Show and Tell (Jim Herold, Goodyear Tire)
10:45 AM Break
11:00 AM Performance Tuning (Eric Krueger, StrataCom)
12:00 PM Networking Lunch sponsored by HP Software & Door prizes
1:00 PM HP workshop covering SM Process Designer, HTML email, and Enterprise Collaboration integrated
with SM
5:00 PM Happy Hour next door

The HDI conference will be held in Orlando, Florida April 24-27th. Stop by the StrataCom booth for a chance to win an iPad!

HDI is the leading professional association and certification body for technical service and support professionals. Facilitating collaboration and networking, HDI hosts industry conferences and events, produces comprehensive publications and research, and connects solution providers with practitioners, while certifying and training thousands of professionals each year. For more information about the conference, click here: http://www.hdiconference.com/

Eric Krueger- Principle Consultant at StrataCom

You can also email Laura Walker to get on the invite list if you’d like to be informed of upcoming events that will be available virtually: lwalker@stratacominc.com

Vivit is the independent, non-profit service organization that represents the broad HP Software community and is the endorsed HP Software users group. For almost two decades, Vivit has been the unbiased, trusted and field-tested community for thousands of HP Software customers, developers, and partners from around the world and from all areas of business and industry.

Director of business development at StrataCom, Laura Walker, is an active leader in the Vivit community. She is chapter leader in Chicago, Texas, Kansas City and Richmond and has been an key reason that Vivit has a record number of virtual events surrounding HP Service Manager.

Pink Elephant is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, close to 200,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989 and was selected as an international expert to contribute to the ITIL V3 project.

Please stop by the StrataCom booth if you are planning on attending this conference to sign up for some great prizes. For more information on the Pink Elephant conference, visit: http://www.pinkelephant.com/Pink12/

We’d like to invite you to join us at the following upcoming events:

MN itSMF MN/ISACA Audit, Risk and Service Management

Tuesday, October 4^th 12:30 – 4:30 p.m.

Cray Plaza (former Galtier Plaza)

380 Jackson Str

Saint Paul, MN

For More Information: http://mn.itsmfusa.org/

Inaugural Ohio Vivit Service Management Event

Thursday, October 6^th 8:30 – 4:30 p.m.

Lubrizol

29400 Lakeland Blvd

Wickliffe, Ohio

For More Information: Ohio Vivit Event

If you are interested in attending any of the Vivit events virtually please contact lwalker@stratacominc.com or call 701-232-5697 x27

Dallas ITSM and QA/Testing User Group Meeting

Tuesday, October 18^th 8:30 – 5:00 p.m.

Homewood Suites by Hilton Irving ~ DFW North

7800 Dulles Dr

Irving, TX

For More Information: Dallas Vivit Event

If you are interested in attending any of the Vivit events virtually please contact lwalker@stratacominc.com or call 701-232-5697 x27

Houston ITSM and QA/Testing User Group Meeting

Wednesday, October 19^th 8:30 – 5:00 p.m.

Doubletree by Hilton Houston Intercontinental Airport

15747 John F. Kennedy Blvd

Houston, TX

For More Information: Houston Vivit Event

If you are interested in attending any of the Vivit events virtually please contact lwalker@stratacominc.com or call 701-232-5697 x27