StrataCom is being promoted to Gold Partner with Hewlett Packard beginning in February 2010.  StrataCom is moving from silver to gold partnership after meeting specific requirements surrounding revenue and certifications. With extensive industry experience dating back to 1997, StrataCom is a leading expert within the HP Service Management world.

“StrataCom is honored with the recognition shown by HP in promoting us to the level of Gold Partner.  We consistently perform at the highest level for our customers and will continue building and nourishing our relationship with HP.”

~Steve Jones, StrataCom

The user group held it’s first meeting on October 2, 2009 at Fico in the northern Twin Cities. Attendance was impressive for an initial meeting and included around 35 individuals from a dozen organizations. The next meeting is scheduled for January 29th and additional companies have already confirmed their plans to attend.

For more information on this user group, visit: http://mnhpitsmusergroup.com/

To view and download these white papers, please click here.

For $40,000 you are entitled to HP Service Manager’s Starter Suite which includes Incident and Service Desk modules with 25 name licenses, Change Management module with 25 named licenses, Configuration Management, and Service Level Management!

Note: This pricing promotion does not have an expiration date and the product you receive is the full enterprise-level tool, not a watered down solution.

For more information, contact Laura Walker at StrataCom: 701-232-5697 x27 or lwalker@stratacominc.com.

About HDI

HDI provides industry resources to more than 7500 world-wide members. Including a members’ toolbox, forums, research, e-newsletters, and networking opportunities at local chapters. Members can immediately download white papers, focus books, and metrics guides.

Conference Information

For more information about the HDI 2010 conference, visit: http://www.thinkhdi.com/hdi2010/

For more information on itSMF Fusion 2010 visit: http://www.itsmfusion.com/

Service Manager Implementation Presentation

The StrataCom team showcased a successful global HP Service Manager implementation that we executed for the Carlson Wagonlit, the largest family held corporation in the country, focusing on the hotel, restaurant, travel and marketing industries.

Download a copy of the presentation here

Or take a moment to read about StrataCom led Carlson’s journey through the upgrade process in this Hewlett Packard published article:

http://www.stratacominc.com/storage/Carlson%20Wagonlit%20Service%20Manager%20Success%20Story_StrataCom.pdf

About HP Software Universe

HP Software Universe is the only event that provides opportunities to make IT efforts yield business outcomes in one place. In three days, clients learn, explore, and share solutions and expertise that can make their IT organization a valued contributor to a company’s business goals.

 Service Manager has the ability to integrate with an LDAP directory server. The Lightweight Directory Access Protocol (LDAP) is an open industry standard that defines a method for accessing and updating this type of information. Storing data in one place and sharing it among other applications can save time and money by minimizing administrative effort and system resources. The ServiceManager LDAP interface allows customers to use their directory server data for ServiceManager user authentication.

 While it may be possible to configure LDAP Integration with other LDAP compatible directory servers only the following directory servers have been tested and are supported for integration:

• Sun ONE directory server
• Microsoft Active Directory
• IBM® Lotus® Domino® Server
• Novell® eDirectory™
• OpenLDAP directory server

 This article describes the steps needed to configure Service Manager Integration with Microsoft Active Directory. This example will follow the guidelines below. 

• The directory server will be used for authentication into ServiceManager
• Only authentication data will be mapped
• Service Manager will be the primary data source
• Only one directory server will be used
• This example only uses one directory server but a failover is recommended

 Two places will require changes while completing this implementation: 

• LDAP Mapping in Service Manager
• sm.ini file

 The LDAP Administrator will need to provide the following: 

• LDAP DN where all users will be located
• An LDAP Bind Username and Password with the ability to see above DN 

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