September 7, 2009
ServiceCenter Automate (SCAuto)
ServiceCenter Automate (SCAuto) provides event management services, which enables external applications to be integrated with Service Manager. SCAuto allows customers to use these services to transmit information to and from their environment and applications.
Common applications of this functionality include:
- Email management
- Notification upon the closure of a ticket
- Opening tickets
- Automatic network inventory management
SCAuto enables communication to and from external applications through Event Services. Historically, Event Services acted as a buffer to the database to allow external applications to write to its proprietary P4 database. Event Services is still used today because it is capable of fine-tuning and manipulating the data as it is processed into the database.
The most common use of SCAuto is its provided email application interface. The email option provides email services to ServiceCenter/Service Manager. With extensions, this option can be expanded to handle other email events, such as:
- Dispatch application that runs from email
- Email bridge
SCAuto also provides a service for sending email into ServiceCenter/Service Manager. This allows records to be created, updated, approved or closed through email.