» News and Events

Thanks for joining us at HDI 2010!

admin — Tue, 30 Mar 2010 20:40:35 +0000

Thanks to everyone who stopped by our booth to visit our team at HDI 2010! Conference attendance was booming this year and we noticed an increase in excitement surrounding IT Service Management initiatives in 2010. We are looking forward to meeting more of the ITSM community at HP Software Universe in June and itSMF Fusion in September!

StrataCom to Present at HP Software Universe 2010

admin — Tue, 30 Mar 2010 19:53:03 +0000

StrataCom will be presenting two IT Service Management focused sessions at the HP Software Universe 2010 Conference in cooperation with our clients. Visit the HP Software Universe website for more details and to register for these sessions. http://www.hpsoftwareuniverse2010.com/event/

Attendees in each session will be able to sign up to win a $50 gift certificate to Best Buy. The winner will be selected by a random drawing at the close of each session.

Our sessions are:

Title:		UnitedHealth Group: lessons learned from a very large-scale HP Service Manager migration and implementation
Length:		1 Hour
Technical level:		Intermediate (2 – 5 years experience)
Abstract:		Join UnitedHealth Group and StrataCom for a presentation about a large-scale migration from HP Service Desk to HP Service Manager. They’ll share the architecture of their massive implementation that allowed them to scale to such magnitude; unique aspects of their situation and how that impacted their implementation approach; and key lessons learned. You’ll learn what to avoid and what to consider for a successful migration and get specific, strategic, and insightful information on key areas of customization and important integrations such as HP Universal CMDB and HP OVO. And you’ll come away with a clear understanding of the value and new functionality your can get by migrating to Service Manager.
Primary speaker:		Eric Krueger , Principle Consultant , StrataCom
Co-speaker:		Tim O’Neil , Technical Manager , UnitedHealth Group

Schedule:		Thursday, 6/17/2010, 9:00 am

Title:		Volkswagen Credit: Moving from HP ServiceCenter to HP Service Manager with a shiny new Service Catalog
Length:		1 Hour
Technical level:		Intermediate (2 – 5 years experience)
Abstract:		Join Volkswagen Credit and StrataCom and for a discussion of an upgrade effort from HP ServiceCenter to HP Service Manager. You’ll gain insight into the upgrade process, get tips for a smooth upgrade, and find out what you should plan for and what to avoid. If you’re using Service Manager already you’ll get cutting edge ideas for the Service Catalog, Request Management, and ESS to improve your existing Service Manager environment.
Primary speaker:		Cheryl Falk-Novak , Application Support Analyst , Volkswagen Credit
Co-speaker:		Tony Stauss , HP ITSM Consultant , StrataCom Eric Krueger , Principle Consultant , StrataCom

Schedule:		Tuesday, 6/15/2010, 5:00 pm

StrataCom Earns Gold Partnership Status with Hewlett Packard

admin — Wed, 17 Feb 2010 22:43:36 +0000

Fargo, N.D. — February 5, 2010

StrataCom is being promoted to Gold Partner with Hewlett Packard beginning in February 2010. StrataCom is moving from silver to gold partnership after meeting specific requirements surrounding revenue and certifications. With extensive industry experience dating back to 1997, StrataCom is a leading expert within the HP Service Management world.

“StrataCom is honored with the recognition shown by HP in promoting us to the level of Gold Partner. We consistently perform at the highest level for our customers and will continue building and nourishing our relationship with HP.”

~Steve Jones, StrataCom

StrataCom Facilitates Minneapolis User Group

admin — Wed, 16 Dec 2009 20:28:44 +0000

StrataCom, together with Hewlett Packard, has created a user group serving the greater Minnesota area and focusing on HP’s IT Service Management solutions: Service Manager, ServiceCenter, and Service Desk. Going forward the user group will be run by a board of users.

The user group held it’s first meeting on October 2, 2009 at Fico in the northern Twin Cities. Attendance was impressive for an initial meeting and included around 35 individuals from a dozen organizations. The next meeting is scheduled for January 29th and additional companies have already confirmed their plans to attend.

For more information on this user group, visit: http://mnhpitsmusergroup.com/

StrataCom White Papers Available for Download

admin — Wed, 18 Nov 2009 22:07:49 +0000

StrataCom is excited to offer a selection of white papers authored by our consultants surrounding HP’s IT Service Management solutions. Our white papers touch on hot topics in the industry this year.

To view and download these white papers, please click here.

Introducing…the HP Service Manager Starter Suite!

admin — Wed, 18 Nov 2009 22:00:14 +0000

StrataCom is excited to share with the ITSM community a new pricing strategy on HP’s industry leading IT Service Management Solution, HP Service Manager.

For $40,000 you are entitled to HP Service Manager’s Starter Suite which includes Incident and Service Desk modules with 25 name licenses, Change Management module with 25 named licenses, Configuration Management, and Service Level Management!

Note: This pricing promotion does not have an expiration date and the product you receive is the full enterprise-level tool, not a watered down solution.

For more information, contact Laura Walker at StrataCom: 701-232-5697 x27 or lwalker@stratacominc.com.

HP Publishes StrataCom Success Story

admin — Wed, 18 Nov 2009 19:59:32 +0000

StrataCom has been a long revered Hewlett Packard ITSM partner providing exception results on a variety of ITSM projects. HP recently authored a success story highlighting one of StrataCom’s recent successful Service Manager 7 implementations. You can view and download a copy of this success story here.

StrataCom to Attend HDI 2010

admin — Wed, 18 Nov 2009 19:56:44 +0000

StrataCom has signed on a as a sponsor of the HDI 2010 conference. Join us for another exciting conference in sunny Orlando, FL March 16-19! Stop by our booth for our giveaway drawing and meet some of our team in person.

About HDI

HDI provides industry resources to more than 7500 world-wide members. Including a members’ toolbox, forums, research, e-newsletters, and networking opportunities at local chapters. Members can immediately download white papers, focus books, and metrics guides.

Conference Information

For more information about the HDI 2010 conference, visit: http://www.thinkhdi.com/hdi2010/

StrataCom Attends itSMF Fusion 2009

admin — Wed, 18 Nov 2009 19:53:24 +0000

StrataCom attended the itSMF Fusion 09 conference as an exhibitor. We thoroughly enjoyed our first itSMF Fusion experience! We were excited to meet many new contacts in the ITSM world and plan to attend the conference next year at the new Gaylord Resort in Nashville, TN.

For more information on itSMF Fusion 2010 visit: http://www.itsmfusion.com/

StrataCom Presents at HP Software Universe June 2009

admin — Wed, 18 Nov 2009 19:52:10 +0000

StrataCom was once again a featured exhibitor and presenter at the annual Hewlett Packard Software Universe conference held June 15-18, 2009, in Las Vegas, Nevada.

Service Manager Implementation Presentation

The StrataCom team showcased a successful global HP Service Manager implementation that we executed for the Carlson Wagonlit, the largest family held corporation in the country, focusing on the hotel, restaurant, travel and marketing industries.

Download a copy of the presentation here

Or take a moment to read about StrataCom led Carlson’s journey through the upgrade process in this Hewlett Packard published article:

http://www.stratacominc.com/storage/Carlson%20Wagonlit%20Service%20Manager%20Success%20Story_StrataCom.pdf

About HP Software Universe

HP Software Universe is the only event that provides opportunities to make IT efforts yield business outcomes in one place. In three days, clients learn, explore, and share solutions and expertise that can make their IT organization a valued contributor to a company’s business goals.