Service Manager 7.1: Migrate vs. Re-implement
June 29, 2009
Migrate? Re-implement? Upgrade?
Service Manager 7.1 is the latest release of the ServiceCenter line. Both internally and externally, there are many structural changes in Service Manager. If you have previously been on ServiceCenter and used its’ proprietary P4 database, the P4 database does not exist in any form on Service Manager.
The choice and the decision to re-implement reside with the business. However, there may be factors that will sway an organization from one side to the other.
Choosing the Path Right for You
Look at the age of your original implementation.
Has your application been repeatedly ported from one version of ServiceCenter to another and now you are finally looking at Service Manager? If your organization is upgrading to Service Manager from a version older than ServiceCenter 6.x, there may be huge benefits to gain from a re-implementation. With each release, the base implementation is improved and continually aligned with ITIL. There are also many backend infrastructural improvements that occur from release to release.
Look at the business processes that support your implementation.
While those processes may have been first class when you first implemented your Service Management solution, do they still support your organization as desired? Have you gone through and re-designed your processes to align them within the ITIL framework? Has your tool taken over driving your business processes because the implementation is too complex? Does your solution support the entire enterprise or just one portion of the users within your organization?
If you answered “No” to any of these questions, your organization would benefit from a structural re-alignment of the business, business processes and the tool.
ServiceCenter to Service Manager upgrade services
May 7, 2009
Are you planning on upgrading from HP ServiceCenter to Service Manager?
If this task is in your future StrataCom has the solid expertise to help you.
It’s what we do. All StrataCom’s consultants are highly skilled within the HP ServiceCenter arena. As long-time HP partner we complete numerous
ServiceCenter to Service Manager upgrades every year. This is done either at your site or remotely at your site – whichever makes more sense to you, your project, and your budget.
Our are are well-versed on the processes of upgrading this system. This valuable experience will enable you to be up and running
smoothly in a timely and efficient manner.
And after the upgrade is finished we can help you further. The following services are available to all of our clients for their future Service Manager plans:
- Remote Administration
- Business Process Consulting
- Upgrade Services
- Integration with Third Party Systems
- Ongoing Customizations and Enhancements
- Gap Analysis Efforts
- Managed Services
Please Contact Us for more information. We’re happy to help.