StrataCom provides professional services for a long list of Fortune 500 clients since 1997. Our mastery of both the technology and industry best practices greatly benefits our clients who look to us to successfully move their vision from concept to reality.
Advantages of Engaging StrataCom
StrataCom employs a full-time staff of consultants specializing in IT Service Management. We are not generalists, but specialists in the software we work with. Our team has combed the country for the very best consultants who hold both ITIL and tool specific certifications.
- StrataCom’s senior consultants have 12-27 years of experience within the ITSM industry; newest employees have 7 years of experience
- StrataCom maintains its own W-2 staff of tried and true consultants
- Our consultants understand the business process behind ITSM as many of them began their careers staffing a help desk
- StrataCom’s consultants possess both technical skill sets and solid communication skills
- Our team serves as an invaluable internal knowledge base as consultants have an experienced team to help solve difficult challenges
- With solid track record of successful projects, we are happy to share success stories and client references
Our time-tested methodology ensures honest, realistic project goals. You can trust StrataCom’s projections because time and time again our deliverables are achieved on time and within budget, a vital aspect of any project’s success.
“We went through an extensive evaluation to find a vendor who could understand the legacy system we had in place, and who had the expertise we needed in Service Manager. We found the StrataCom engineers to be very knowledgeable and responsive.”
~Laura Dale, Team Lead, Carlson Wagonlit Travel Service
“StrataCom has provided our company with superior support over the past three years. Their knowledge, attention to detail, and customer focus makes them stand out from any consulting firm I have worked with in the past ten years. With their support, we have been able to provide a stable and user friendly customer care system for our team of analysts. Furthermore, StrataCom continues to help us make decisions that are in the best interest if our company in the short and long term. We are very thankful to have a business relationship with them and look forward to continued success in the future.”
~Support Services Director