Intregrating LDAP into HP Service Manager
September 14, 2009
Service Manager Active Directory LDAP Integration
Service Manager has the ability to integrate with an LDAP directory server. The Lightweight Directory Access Protocol (LDAP) is an open industry standard that defines a method for accessing and updating this type of information. Storing data in one place and sharing it among other applications can save time and money by minimizing administrative effort and system resources. The ServiceManager LDAP interface allows customers to use their directory server data for ServiceManager user authentication.
While it may be possible to configure LDAP Integration with other LDAP compatible directory servers only the following directory servers have been tested and are supported for integration:
- Sun ONE directory server
- Microsoft Active Directory
- IBM® Lotus® Domino® Server
- Novell® eDirectory™
- OpenLDAP directory server
This article describes the steps needed to configure Service Manager Integration with Microsoft Active Directory. This example will follow the guidelines below.
- The directory server will be used for authentication into ServiceManager
- Only authentication data will be mapped
- Service Manager will be the primary data source
- Only one directory server will be used
- This example only uses one directory server but a failover is recommended
Two places will require changes while completing this implementation:
- LDAP Mapping in Service Manager
- sm.ini file
The LDAP Administrator will need to provide the following:
- LDAP DN where all users will be located
- An LDAP Bind Username and Password with the ability to see above DN
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